Privacy Policy

Effective Date: June 4, 2026 Last Updated: June 4, 2026

Canyon Care Management ("Canyon Care," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and marketing, how we use and share it, and the choices you have.

Scope. This policy covers information collected through our website, booking pages, advertising, and communications with prospective and current clients. It does not govern the protected health information of a parent or loved one that we may handle while delivering services under a signed service agreement. That information is addressed in your service agreement and our separate confidentiality practices.

This policy is provided for general informational purposes and is not legal advice.

Information We Collect

Information you provide to us. When you contact us, book a call, or sign up for services, we may collect:

  • Identifiers and contact details: your name, email address, phone number, and mailing address.

  • Booking information: the date, time, and details you submit when scheduling through our booking page.

  • Payment information: billing details processed through our payment provider. We do not store full card numbers ourselves.

  • Any other information you choose to share in messages, forms, or calls with us.

You are not required to provide this information, but choosing not to may limit your ability to use our services.

Information collected automatically. When you visit our website, we and our service providers may collect:

  • Your IP address, browser type, device information, and operating system.

  • The pages you view, links you click, and the dates and times of your visits.

  • The website or ad you came from, including campaign tracking parameters (such as UTM tags from advertising).

We collect this information using cookies, pixels, and similar tracking technologies, including the Meta (Facebook) advertising pixel and analytics tools.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule calls.

  • Provide, manage, and improve our services.

  • Process payments and manage your account.

  • Send service-related communications by email, phone, and text.

  • Measure and improve the performance of our website and advertising.

  • Comply with legal obligations and protect against fraud or misuse.

Text Messaging and Phone Calls

If you provide your phone number and consent, we may contact you by phone and text message, including through automated technology, for scheduling and care coordination. Consent is not a condition of purchasing any service. Message and data rates may apply, and message frequency varies. You can reply STOP at any time to opt out of texts, or HELP for help.

Mobile opt-in data and consent are never shared with or sold to third parties for their own marketing purposes. We share this information only with service providers that help us deliver our messaging, and only as needed to provide that service.

How We Share Your Information

We do not sell your personal information. We share it only in the following ways:

  • Service providers. We use trusted third parties to operate our business, such as our scheduling platform, payment processor, automation and data tools, email and messaging providers, and advertising and analytics platforms. They may access your information only to perform services for us.

  • Legal and safety reasons. We may disclose information when required by law, in response to legal process, or to protect our rights, our clients, or others from harm.

  • Business transfer. If Canyon Care is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We keep your information for as long as needed to provide our services, maintain our relationship with you, meet our legal and contractual obligations, and resolve disputes.

Your Choices and Rights

  • Marketing communications. You can opt out of marketing emails by following the unsubscribe link in any message. You can opt out of texts by replying STOP.

  • Cookies. You can manage or disable cookies through your browser settings. Disabling some cookies may affect how the website works.

California residents. If you live in California, you have the right to know what personal information we collect, to request access to or deletion of that information, to correct inaccurate information, and to opt out of the sale or sharing of personal information for cross-context behavioral advertising. We do not sell your personal information. To exercise any of these rights, contact us using the information below. We will not discriminate against you for exercising your rights.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will delete it.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date above and post the new version on our website.

Contact Us

If you have questions about this policy or your information, contact us at:

Canyon Care Management andrew.hom@canyoncm.com San Ramon, California